Growing a successful business is about treating customers right. For a business owner, conveying one’s passion and care for the customers all the way through the ranks of an organization can be challenging. It’s the same telephone game we use to play as kids. The owner starts out by saying, “Customer satisfaction is our primary goal.” and as it get passed from owner to manager, to middle manager, to uppers, to lowers, to accountants, to receptionists, to the guy that shows up at your home the message get changed and the passion and desires of the owner get mixed up until its, “Cost more sucks frictions of promising gold.”
Our solution, to this is keep the organization’s line of communication clear and direct and the business like a family. Or as one of customer’s so lovingly put it, “Small enough to care, big enough to do it right.”
And it seems to work… Here is Google review from a St. George customer complimenting our technician Daniel…
“Daniel Flores is our tech for Bulwark. He arrived this week just as I was leaving for work and I requested he spray inside due to the heat bringing more bugs indoors. Knowing I wanted to leave quickly Daniel promptly went to work getting the inside done so I could be on my way. I had not requested an indoor spraying because I wasn’t sure of my work schedule. He was courteous and competent as always, and we have come to expect great service from Daniel and Bulwark for over four years. Thank you!”
Thanks Debbie! We look forward to another great 4 years!
94% of customers recommend our service to friends and family.
The other day we were delighted to receive a phone call from the wall street journal asking about our green pest control solutions. Adam spent some time on the phone with her explaining the pest control industry and how efficacy directly affects profit margins. Mesa, Ariz.-based Bulwark Exterminating LLC, which operates 11 branches in eight states, uses only botanical sprays and boric-acid products (also derived from boron) whenever customers request all-natural solutions and often includes them as part of an overall treatment plan even when they don’t.
Green Pest Control – Wall Street Journal