Growing a successful business is about treating customers right. For a business owner, conveying one’s passion and care for the customers all the way through the ranks of an organization can be challenging. It’s the same telephone game we use to play as kids. The owner starts out by saying, “Customer satisfaction is our primary goal.” and as it get passed from owner to manager, to middle manager, to uppers, to lowers, to accountants, to receptionists, to the guy that shows up at your home the message get changed and the passion and desires of the owner get mixed up until its, “Cost more sucks frictions of promising gold.”
Our solution, to this is keep the organization’s line of communication clear and direct and the business like a family. Or as one of customer’s so lovingly put it, “Small enough to care, big enough to do it right.”
And it seems to work… Here is Google review from a St. George customer complimenting our technician Daniel…
“Daniel Flores is our tech for Bulwark. He arrived this week just as I was leaving for work and I requested he spray inside due to the heat bringing more bugs indoors. Knowing I wanted to leave quickly Daniel promptly went to work getting the inside done so I could be on my way. I had not requested an indoor spraying because I wasn’t sure of my work schedule. He was courteous and competent as always, and we have come to expect great service from Daniel and Bulwark for over four years. Thank you!”
Thanks Debbie! We look forward to another great 4 years!
94% of customers recommend our service to friends and family.
A review such as this is a rare thing, so we thought we would share Lori’s kind words so that you can compare pest control services:
Customer service/Love my tech? – bettyboop142? – Aug 3, 2009
I would like to thank Jamie the customer service rep at Bulwark and the Tech that comes out to my home Hyrum. Hyrum is such a nice and attentive worker he is so aim to please and he does and when he leaves my home I feel so good that I keep choosing Bulwark to keep coming to my home month to month, I have had so many different pest control companies ask me to switch, (that will not happen) lets face it alot of the pest control companies out there may have the same chemicals so a lot of the time what sets them apart is the customer service part of it… That is where Jamie and Hryum come in, Jamie who is the customer service rep she is the greatest she always willing to please!! So I highly recommend this company to anyone! They have it all the customer service, price and “pest control”
- Lori, St. George, UT
Bulwark is the most reviewed and highest rated pest control service on Google maps.